Manggarai Barat Police promotes 24-hour complaints and assistance channels

Labuan Bajo — Manggarai Barat Police in East Nusa Tenggara states that its public complaints services are available 24 hours a day through a free national Police Call Center 110, a local duty officer number and in-person reporting at police headquarters in Labuan Bajo.

According to the official Manggarai Barat Police contact page, the emergency Call Center 110 is described as a toll-free service for rapid police response in the district at any time of day, while the Service and Complaint Unit (SPKT) is also listed as operating around the clock for reports filed at the station.

Local news outlets have repeatedly cited the Manggarai Barat Police duty officer number 0811-3832-006 as a complaints and assistance line, alongside Call Center 110, for residents who need police help without coming directly to the station.

How to contact the police

The Manggarai Barat Police website explains that residents can call the national Police Call Center 110 free of charge from fixed-line or mobile phones across Indonesia to obtain a rapid response from on-duty officers in the district.

The same contact page lists the address of Manggarai Barat Police headquarters in Labuan Bajo and notes that the SPKT desk for receiving reports operates 24 hours a day, making the station a continuous in-person option for filing complaints or requesting assistance.

Several Labuan Bajo-based news outlets report that Manggarai Barat Police also promote 0811-3832-006 as a duty officer or SPKT-linked number, including for WhatsApp-based complaints, for people who prefer to contact the police remotely.

Available channels

• Police Call Center: 110, toll-free and available 24 hours for emergencies and other incidents requiring police attention.
• SPKT or duty officer: 0811-3832-006, promoted locally for complaints and assistance, including via WhatsApp.
• In person: Manggarai Barat Police headquarters in Labuan Bajo, where the SPKT desk is stated to be open 24 hours.

What can be reported

The national police public-relations portal describes Call Center 110 as a 24-hour service for public complaints, information and assistance, enabling residents to report criminal acts, traffic accidents, public-order disturbances, natural disasters and other emergencies that require a police presence.

Local reporting from Manggarai Barat indicates that the same channels are promoted for potential security disturbances, crimes, accidents, noise complaints affecting residents and situations where tourists or workers in Labuan Bajo require rapid help from the police.

Police emphasize that residents can file reports directly at the station, use Call Center 110 or contact designated community police officers such as Bhabinkamtibmas, depending on the situation and their location.

Context

The Manggarai Barat Police contact and service pages present these channels as part of a broader effort to make policing more accessible, including online forms for specific services such as loss reports and references to national complaint platforms like Propam Presisi for reporting alleged misconduct by police officers.

National police communications on Call Center 110 highlight the service as a free, technology-supported complaints and assistance system available continuously, with operators tasked to receive and forward reports for follow-up by relevant units.

Local media in Labuan Bajo consistently show Manggarai Barat Police public-relations officers and commanders promoting the combination of Call Center 110, the 0811-3832-006 duty number and in-person reporting as the main access points for residents, workers and visitors seeking police help in the area.

Sources

• Polres Manggarai Barat – Kontak & Lokasi
• Okebajo – Jam Istrahat Warga Terganggu, Polisi Tertibkan Live Music di Cafe Mabar Labuan Bajo
• Labuan Bajo Voice – Polres Manggarai Barat Tindak Tegas Premanisme, Masyarakat Bisa Hubungi Kontak Dibawah Ini!
• Labuan Bajo Today – Tingkatkan Keselamatan Wisatawan, Polairud Mabar Intensifkan Patroli Laut
• Suara Nusantara – Bukan MPLS Biasa: Polres Mabar Ingatkan Ratusan Siswa SMK Stella Maris
• Humas Polri – Layanan 110 Polres Manggarai Siap Melayani Pengaduan dan Kebutuhan Masyarakat Selama 24 Jam